Kiloki combines communications strategy, storytelling and smart technology to turn your ideas into clear, credible and consistent content — without adding another job to your day.
Effective date: September 21, 2026
This Privacy Policy explains how Kiloki Communications ("we," "us," or "our"), a digital communications company based in Canada, collects, uses, discloses, and protects personal information from users of our website, applications, and services (collectively, the "Services"). This policy is drafted to align with Canada's federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation.
Kiloki Communications is a digital communications company headquartered in Vancouver, BC, Canada. For any privacy-related questions, you can contact us using the details in Section 12 below.
We may collect the following categories of personal information:
| Category | Examples | Source |
|---|---|---|
| Identity & contact data | Name, email address, phone number, company name, job title | Provided directly by you (forms, sign-up, contact requests) |
| Account data | Username, password (hashed), account preferences | Provided directly by you |
| Communications data | Messages, campaign content, support requests, feedback | Provided directly by you |
| Technical data | IP address, browser type, device identifiers, operating system | Collected automatically |
| Usage data | Pages visited, features used, click patterns, session duration | Collected automatically (cookies/analytics) |
| Marketing data | Preferences for receiving marketing communications | Provided directly by you |
| Payment data | Billing address, transaction history (processed by third-party payment processors; we do not store full card numbers) | Provided directly by you / payment processor |
We do not knowingly collect sensitive personal information (e.g., health data, government ID numbers) unless explicitly required for a specific service and with your informed consent.
We use personal information for the following purposes:
Under PIPEDA, we collect, use, and disclose personal information based on your knowledge and consent, except where collection or use without consent is permitted or required by law (for example, to comply with a legal obligation or to investigate a breach of an agreement). Consent may be express (e.g., checking a box) or implied by your continued use of our Services, depending on the sensitivity of the information involved.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us as described in Section 12.
We use cookies, web beacons, and similar technologies to:
You can control cookies through your browser settings. Disabling cookies may limit some functionality of our Services.
We do not sell personal information. We may share personal information with:
Any third party we share data with is contractually required to safeguard it and use it only for the purposes we specify.
If personal information is transferred to, stored, or processed in a country other than Canada (for example, by a cloud service provider), it may become subject to the laws of that jurisdiction, including lawful access by that country's authorities. We take reasonable steps to ensure any such transfer provides a comparable level of protection to that required under Canadian law.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When no longer needed, information is securely deleted or anonymized.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA's breach reporting obligations.
Subject to certain exceptions under applicable law, you have the right to:
To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time and in accordance with applicable law.
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca), or your applicable provincial privacy regulator.
Our Services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us on our contact page.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.
